Covid-19 Crisis Updated 18/5/2020

We are OPEN for business and our staff are ready to help you with your insurance needs


  • Due to staff shortages, we are experiencing high volumes of calls and our waiting times are longer than normal. Please bear with us, your call is important and we will help you as soon as we can
  • To accommodate our staff working from home, we have temporarily changed our opening hours to:
    • Monday to Friday 9am to 7pm
    • Saturday 9am to 2pm
    • Sundays and Bank holidays we will be closed.
  • If you are experiencing financial difficulties due to the Coronavirus pandemic, please contact our Customer Service team on 0333 222 4005 or who can explain your options.
  • We are currently experiencing a short delay on some items sent by post – please be aware that postal responses may be delayed by up to 48 hours and consider contacting us by phone or email if possible.
  • To report a claim or discuss an existing claim please call 0208 487 0642.